I used this method to contact them so I’d have a written record of their responses. I excerpted several direct quotes from the company and my support sessions. Let me give you 6 reasons why professionals can’t depend on Hightail to deliver their digital files. It was my experiences in trying to resolve my problems with the company and their lack of professionalism that were the impetus for this review. But my real beef? One would expect for a service that you pay more than $300 a year for that they would provide some real support. But now, nearly one week later, the service is still only delivering downloads at 3.6 Mbps.
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That was 10+ hours to download a 700 mb file. I was able to download files at less than 1% of my available bandwidth. Yes thats a decimal point in front of the 73. The download speeds at my house are 78 Mbps on average. The file was large (700 MB) but not huge. Last Friday afternoon, one of our team members sent me a file I needed for a client. Last week, the company slipped to download speeds that rival the best of the Internet at least if it was 1992. I have seen delivery speed crawl to ridiculously slow rates. Recently, the service has taken a dramatic turn for the worse. I could set them to auto expire as well as get return receipts once a file was downloaded. Sure, Dropbox works well, but Hightail and YouSendIt were easier to manage and I didn’t need to go in and clean out files. I have also highly recommended it for years as an easy way to share files and send things to clients. I have been a customer of YouSendIt (now Hightail) for at least five years. Many of us need to send large images or video files between clients and team members as part of our jobs. In this case though, I am making an exception based on recent experiences with a company. There are so many great products out there to help photographers. Go from first round to final review faster through the Hightail Sync extension.At Photofocus, our general policy is to only review products we like. Leave real-time, precise comments & freehand annotations.Comment and respond to feedback on files in real timeĬlients, managers and reviewers invited to collaborate with you in Hightail are able to:.Share Adobe Photoshop and Illustrator files with anyone.Upload Photoshop and Illustrator files directly to a Hightail Space.With Hightail Sync, creative teams working in Adobe Photoshop and Illustrator can:
To share files, sync versions and respond to comments, you will need to set up a Hightail account by visiting /pricing. Files shared through Hightail will preview or stream automatically so you no longer need to export work to different formats for review, and reviewers will not need to download large files.Ĭreative teams working in the Hightail Sync extension save time collaborating on files by collecting and responding to feedback and routing final versions for approval, all without leaving their Adobe Creative Cloud applications.Īll versions, feedback and approvals are in the same place and updated in real time, reducing the amount of time spent on creative reviews so teams can focus on what matters most: the creative content. With Hightail Sync, you can share creative files with anyone directly from your Adobe Creative applications and sync new versions when they are ready. Simplify creative reviews with the Hightail Sync extension for Adobe Photoshop and Illustrator.
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